munmonlisme

Salam Sejahtera dan Selamat Maju Jaya

Adapun pada hari ini, sudah masuk hari ke 10 connection internet adalah seperti kongkang yang cuba memanjat pokok setinggi 12 meter. Adapun kongkang ini adalah sedara kepada sloth, iaitu binatang lembab yang paling agung. Namun itu semua tidak mengapa, kerana mereka dijadikan begitu.

Soalnya sekarang, internet di Malaysia adalah lembab seperti mereka juga. Mengapa ini berlaku? Apekah TmNet sudah terlupa bahawa servis mereka yang diwar-warkan sebagai agung dan effisien adalah tidak benar sama sekali. Iklan bagai nak rak, kununnya berjaya melangkau digital divide, tapi kalau servis macam modem 56k, nasib baik dapatlah ISDN punya speed, buat apa.

Umum mengatahui bahawa call centre mereka dijaga oleh VADS. Ramai daripada mereka tidak tahu apa yang dikomplen oleh pengguna dan pelanggan TMNet. Ada beza yea antara pengguna dan pelanggan. Pengguna adalah meraka yang tahu tentang servis yang mereka langgani dan tahu apa yang perlu dibuat sekiranya terdapat masalah sebelum hantar komplen. Pelanggan pula, mereka yang membayar servis dan akan terus komplen bila ada masalah.

Kita balik kepada janji Joe TmNet ini.

31/03/2009
SERVICE INTERRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuit faults on the SMW3 between Tuas, Singapore and Penang linking Malaysia to Hong Kong and APCN2 near Chongming, China connecting Malaysia to the United States. As a result, customers using the Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, during the restoration process, traffic to Northern America and Hong Kong may experience degradation. However, traffic to other countries will not be affected. TM expects complete recovery of its services by 5 April 2009 and will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

Dan seterusnya apabila masuk 5 Apr tapi servis masih lagi teruk mereka tabur lagi Janji Joe mereka

07/04/2009
SERVICE INTERRUPTION

Dear Valued Customers,

Referring to our earlier statement on 31 March 2009 on the disruption of our Internet services due to circuit faults on the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia to Hong Kong and Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States, Telekom Malaysia Berhad (TM) wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.

Due to the delay, full recovery of Internet services is now expected to be on 9 April 2009.

Customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US and Hong Kong may also experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

Alasan mereka cukup best. Masalah circut. Takkan la tiap-tiap bulan circuit faults je. Ini bukan kali pertama. Sungguh Joe la TmNEt neh.

_|_ You!!!